Insight CMS and EML Video Support
Our support team is available to assist you with any questions or concerns.
Our normal business hours are Monday – Friday, 9 am – 6 pm ET.
After-hours Emergency Support
After-hours support emergencies are handled by calling 516-366-5733. Engine Media considers a request an emergency when either a live stream is inaccessible or unusable OR the editing/clipping function is not working. All other requests will be addressed during normal business hours.
Our company observes the following holidays and will be available via “after-hours emergency support”:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Day after Thanksgiving