Insight CMS and EML Video Support

Our support team is available to assist you with any questions or concerns. 
Our normal business hours are Monday – Friday, 9 am – 6 pm ET.

After-hours Emergency Support

After-hours support emergencies are handled by calling 516-366-5733. Engine Media considers a request an emergency when either a live stream is inaccessible or unusable OR the editing/clipping function is not working. All other requests will be addressed during normal business hours.


Holidays

Our company observes the following holidays and will be available via “after-hours emergency support”:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas