Contact Support

Our Customer Success team is here to educate, train and consult with you on all your digital media needs! Our normal business hours are Monday – Friday, 9:00am – 6:00pm Eastern Time. For after hours emergency support see below.

After-hours emergency support

After-hours support emergencies are handled by emailing or by calling 212-931-1228. Frankly Media considers a request an emergency when a site or live stream is inaccessible, or if any of our backend web, video, mobile, or OTT content management platforms are down or inaccessible.


Our company observes the following holidays and will be available via “after-hours emergency support”:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas

More ways to get help

Schedule a FREE demo

Set up an online demo to see how our solutions can help you make money and grow your audience.

Call us at 212-931-1200

Talk to a Frankly Media rep who can answer your questions.  We’d love to hear from you.

Learn more about our digital solutions

Get more information about our product suite and how we can help you grow your digital audience, generate revenue, and simplify content workflows.